Scope
This policy applies to eligible canteen and mess service payments collected through official Chloroplast Enterprises channels or institution-approved channels. Because our services are usually arranged with an institution, refunds and cancellations are handled in line with both this policy and the arrangement agreed with that institution.
Institution-level arrangements
Canteen or mess payments are handled according to the arrangement agreed with the relevant institution. Refund or cancellation requests should be raised through the official institution process, or by contacting Chloroplast Enterprises directly using the details on this website.
Refund eligibility
Refunds are considered in situations such as:
- Duplicate payment made for the same confirmed service or meal arrangement.
- A confirmed payment error where the corresponding service was not delivered.
- An eligible cancellation accepted before food preparation or fulfilment has begun.
- A genuine service issue confirmed by Chloroplast Enterprises together with the relevant institution.
Non-refundable situations
Refunds are generally not available where a meal or service has already been prepared, packed, or served, where a subscription period has already been substantially used, or where a request falls outside the arrangement agreed with the institution. Occasional variation in menu items based on availability is not, by itself, grounds for a refund.
Food cancellation note
Because food items are perishable and are often prepared close to service time, cancellation may not be possible once preparation, packing, or serving has started. We encourage raising any change or cancellation as early as possible.
How to request a refund
To request a refund or cancellation, contact us at 9109189412 and share your name, institution, the date of service, the amount paid, and any available payment or service reference. Keeping these details ready helps us review the request quickly.
Refund timeline
Approved refunds are generally initiated within 5 to 7 working days after review. The final credit timeline may depend on the bank, payment method, or institution process involved. Refunds are normally returned to the original payment method or through the institution channel used for the payment.
Contact
For any refund or cancellation support, contact Chloroplast Enterprises at 9109189412 or at Pramodam Towers, Phoolbagh, Gwalior - 474002.